TRAVEL TECHNOLOGY EXPERT WITNESS AND TESTIFYING IT CONSULTANT FOR LEGAL MATTERS

Noted travel technology expert witness advisors and testifying consultants peer under the hood of systems and services that power modern travel booking, management, and operations. Advisors frequently weigh in on a host of issues.

1. Global Distribution Systems (GDS) and Online Travel Agencies (OTAs) – Celebrated travel technology expert witness authorities testify about the intricacies of Global Distribution Systems and Online Travel Agencies. Leaders explain how services connect airlines, hotels, car rental companies, and other travel providers with consumers and travel agents. SMEs opine on issues such as fair display of travel options, pricing algorithms, and the impact of these systems on market competition. Respected travel technology expert witnesses also address technical aspects of GDS and OTA operations, including data exchange protocols, booking processes, and integration with supplier systems.
2. Airline Reservation Systems and Revenue Management – Partners provide insights into airline reservation systems and revenue management technologies – and explain the complexities of inventory management, dynamic pricing strategies, and fare rules enforcement. Leading travel technology expert witnesses touch on the accuracy and reliability of systems, addressing issues such as overbooking algorithms, seat allocation methods, and the impact of real-time data on pricing decisions. In disputes, advisors assess whether system failures or algorithmic decisions led to breaches of contract or unfair practices.
3. Hotel Property Management Systems and Channel Management – Top travel technology expert witness testify about hotel IT solutions, particularly property management systems (PMS) and channel management tools. And explain how systems handle reservations, guest data, room inventory, and pricing across multiple distribution channels. Presenters hit on issues such as rate parity across platforms, the accuracy of availability information, and the integration of PMS with other hotel technologies like keyless entry or in-room entertainment systems. In cases of data breaches or system failures, travel technology expert witnesses assess the adequacy of security measures and disaster recovery processes.
4. Travel Data Security and Privacy Compliance – With the vast amount of personal and financial data processed in travel transactions, consultants address issues of data security and privacy compliance in travel technology. Leaders evaluate the implementation of security measures in booking systems, loyalty programs, and mobile apps. Thought leaders opine on compliance with regulations like GDPR or PCI DSS in the context of travel technologies and also assess the adequacy of data protection methods in scenarios unique to travel, such as sharing passenger data across borders or between different service providers in a single itinerary.
5. Emerging Technologies in Travel – Keep in mind too that travel technology expert witness presenters are increasingly called upon to testify about the implementation and impact of emerging technologies in the industry. We’re talking about the use of artificial intelligence in customer service chatbots or personalized travel recommendations, blockchain for secure and transparent transactions, or Internet of Things (IoT) applications in smart hotels and airports. Partners opine on the potential benefits and risks of these technologies, their compliance with existing regulations, and their impact on traditional travel business models.