07 Mar VOIP EXPERT WITNESS: VOICE OVER INTERNET PROTOCOL CONSULTANT
A VoIP expert witness and testifying Voice over Internet Protocol consultant provides valuable testimony in legal cases involving technology, telecommunication systems, and related matters. We look at leading avenues of research that top VOIP expert witnesses hit on at trial.
- Security Vulnerabilities in Systems
- Trend: With the rise of cyberattacks, telecom systems are increasingly targeted by hackers looking to exploit vulnerabilities in digital communication platforms.
- Expert Testimony: The best VoIP expert witnesses get asked to analyze cases where a breach of security occurred, such as unauthorized access to private communications or fraud resulting from vulnerabilities. SMEs would assess the security protocols in place, how the breach occurred, and what could have been done to prevent it.
- Regulatory Compliance and Legal Issues
- Trend: As the technology grows, legal and regulatory frameworks struggle to keep up. That includes issues related to tax regulations, emergency services access (e.g., 911 calls), and interconnection rules for providers.
- Expert Testimony: Respected VoIP expert witnesses would provide insight into whether a company complied with federal, state, or local regulations regarding services, especially in cases of disputes over service availability, billing practices, or the handling of emergency calls.
- Quality of Service (QoS) and Service Level Agreements (SLAs)
- Trend: Ensuring high-quality communication is vital for systems, especially in business-critical environments. QoS issues can impact audio clarity, latency, jitter, and dropped calls.
- Expert Testimony: And so VoIP expert witness leaders get called upon to evaluate whether a provider met the promised service standards in a Service Level Agreement (SLA), especially when a customer claims that the quality of service was inadequate, resulting in financial or reputational damages.
- IP Telephony Network Design and Infrastructure
- Trend: The design and deployment of IP telephony networks are becoming increasingly complex, with many organizations transitioning from traditional telephone systems to new systems.
- Expert Testimony: A VoIP expert witness gets asked to assess the technical aspects of a network, including its architecture, infrastructure, scalability, and troubleshooting. KOLs could testify about whether an organization’s network design led to issues such as service outages or system inefficiencies.
