Author: scott

08 Jul

Posted at 05:44h in Cybersecurity, Digital Transformation, Future of Work, Future Trends, Training and Development, Workforce Trends and Innovations

How to Secure the Future of Travel and Transportation – Security checkpoints that scan your face and you simply walk through. Airport terminals where you drop off bags, check in at kiosks, and never interact with a human being. Package pickup points and hotel rooms...

01 Jul

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

04 May

Posted at 07:59h in Creativity, Customer Experience CX, Customer Service, Diversity, Future Trends, Innovation, Leadership, Management

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

26 Apr

Posted at 07:00h in Customer Experience CX, Customer Service, Design Thinking, Diversity, Future of Work, Future Trends, Workforce Trends and Innovations

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

21 Apr

Posted at 07:30h in Travel and Hospitality, Customer Experience CX, Customer Service, Future Trends, Futurist, Innovation, Meetings and Events, Photography, Sport

Travel futurists and keynote speakers are handy folks to have along on any vacation or business trip. After all, many have great hints, tips, and ideas (not to mention stories) to share. But you don't need to be a travel futurist, hospitality keynote speaker, or...

14 Apr

Posted at 07:30h in Travel and Hospitality, Advertising, Communications and PR, Customer Experience CX, Finance and Banking, Marketing, Meetings and Events, Sport, Technology

Serving as travel keynote speakers and futurists on hospitality, we often talk about new leadership, innovation, and business trends coming to the industry. But in addition, we're also frequently asked to weigh in with expert hints, tips, and advice on how to make the most...