Author: scott

14 Jul DIGITAL TRANSFORMATION: HOW TO MANAGE CHANGE AND DISRUPTION

Posted at 11:04h in Business, Change Management, Digital Transformation, Innovation, Keynote Speakers, Leadership, Uncategorized

Digital transformation may seem difficult at first blush. But as it turns out, successfully managing change and disruption don't have to be as time-consuming, challenging, or expensive as you might suspect when you apply a few simple strategies as principles. As keynote speakers on digital...

08 Jul HOW CUSTOMER BEHAVIORS, SERVICE, AND EXPERIENCE ARE CHANGING

Posted at 07:19h in Customer Experience CX, Customer Service, Design Thinking, Innovation, Keynote Speakers, Marketing, Travel and Hospitality

Topic: 7 Simple Ways to Incentivize Customers and Inspire Them to Take ActionScenario: It’s hard enough for a business or brand to get noticed in an age where audiences are exposed to thousands of marketing messages with each passing day. But as tough as it...

08 Jul FUTURE OF WORK: CYBERSECURITY VS. DIGITAL TRANSFORMATION

Posted at 05:44h in Cybersecurity, Digital Transformation, Future of Work, Future Trends, Training and Development, Workforce Trends and Innovations

How to Secure the Future of Travel and Transportation – Security checkpoints that scan your face and you simply walk through. Airport terminals where you drop off bags, check in at kiosks, and never interact with a human being. Package pickup points and hotel rooms...

01 Jul NEW TRAVEL AND HOSPITALITY TRENDS: 2021, 2022, AND BEYOND

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun REAL ESTATE KEYNOTE SPEAKER: LEADERSHIP AND INNOVATION STRATEGY

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

15 Jun DIGITAL TRANSFORMATION: EXPERT HINTS, TIPS, NEWS INSIGHTS

Posted at 07:09h in Change Management, Business, Design Thinking, Future Trends, Innovation, Technology

Topic: Make Your Business More Data Literate Scenario: Data is currently the lifeblood of any modern organization, but studies tell us that less than 1 in 10 businesses believe that they are data literate and know what it takes to make the most of this information....

08 Jun LEADERSHIP STRATEGY: HOW TO PIVOT, PLAN FOR WHAT’S NEXT

Posted at 07:23h in Associations, Business, Keynote Speakers, Leadership, Management, Personal Finance, Technology

Leadership speakers often talk at length about topics like creativity, innovation, and change management. But the truth is that many simple shifts in strategy and approach can work workers when it comes to boosting your odds of finding business success. What's more, you don't have...

14 May REAL ESTATE INNOVATION: A STUDY IN CREATIVITY

Posted at 18:27h in Advertising, Communications and PR, Creativity, Design Thinking, Marketing, Personal Finance

Any of you loyal readers care to guess what the fastest growing industry is today in America, at least from the standpoint of new job creation. Could it be technology? Finance? Healthcare? Curiously, it turns out that the answer is actually cannabis, with the market...

04 May DIVERSITY AND SUSTAINABILITY: THE INSIDE GUIDE

Posted at 07:59h in Creativity, Customer Experience CX, Customer Service, Diversity, Future Trends, Innovation, Leadership, Management

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

26 Apr CUSTOMER EXPERIENCE SPEAKER: RETHINKING CUSTOMER SERVICE

Posted at 07:00h in Customer Experience CX, Customer Service, Design Thinking, Diversity, Future of Work, Future Trends, Workforce Trends and Innovations

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...