Author: scott

20 Jul

Posted at 06:04h in Associations, Customer Experience CX, Customer Service, Digital Transformation, Finance and Banking, Future of Work, Personal Finance

Topic: The Future of Banking and Finance: Reimagining Money and PaymentsScenario: The world of finance is quickly going high-tech and digital – and for tomorrow’s business, the future lies far beyond simply processing online payments. Now’s a fine time to start exploring the many ways...

14 Jul

Posted at 11:04h in Business, Change Management, Digital Transformation, Innovation, Keynote Speakers, Leadership, Uncategorized

Digital transformation may seem difficult at first blush. But as it turns out, successfully managing change and disruption don't have to be as time-consuming, challenging, or expensive as you might suspect when you apply a few simple strategies as principles. As keynote speakers on digital...

08 Jul

Posted at 05:44h in Cybersecurity, Digital Transformation, Future of Work, Future Trends, Training and Development, Workforce Trends and Innovations

How to Secure the Future of Travel and Transportation – Security checkpoints that scan your face and you simply walk through. Airport terminals where you drop off bags, check in at kiosks, and never interact with a human being. Package pickup points and hotel rooms...

01 Jul

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

04 May

Posted at 07:59h in Creativity, Customer Experience CX, Customer Service, Diversity, Future Trends, Innovation, Leadership, Management

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...