Communications and PR

03 Aug

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

01 Jul

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

14 Apr

Posted at 07:30h in Travel and Hospitality, Advertising, Communications and PR, Customer Experience CX, Finance and Banking, Marketing, Meetings and Events, Sport, Technology

Serving as travel keynote speakers and futurists on hospitality, we often talk about new leadership, innovation, and business trends coming to the industry. But in addition, we're also frequently asked to weigh in with expert hints, tips, and advice on how to make the most...

08 Mar

Posted at 06:41h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Leadership, Marketing, Photography, Technology, Travel and Hospitality

As sales keynote speakers and training class presenters, it's not uncommon to be asked by clients what it takes to build competitive advantage, and how to stay relevant, especially in fast-changing or challenging business times. The answer is oftentimes just a little bit more cleverness...

12 Jan

Posted at 07:28h in Change Management, Business, Communications and PR, Customer Experience CX, Design Thinking, Future of Work

STOP CYBERCRIME IN ITS TRACKS Cybercrime is today’s fast-growing form of criminal activity, and the single biggest threat to organizations worldwide. But amazingly for a source of concern that strikes every 39 seconds, over 75% of companies say that they don’t have a consistent digital defense...

12 Jan

Posted at 06:36h in Associations, Change Management, Communications and PR, Creativity, Leadership, Management, Marketing

Being risk management keynote speakers, we're noticing that it's a topic that's quickly skyrocketing in popularity worldwide. We can't say we blame businesses for it either: 2021 promises to be a year of unprecedented disruption and uncertainty. But the process of change management, and learning...