Customer Experience CX

08 Mar

Posted at 06:41h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Leadership, Marketing, Photography, Technology, Travel and Hospitality

As sales keynote speakers and training class presenters, it's not uncommon to be asked by clients what it takes to build competitive advantage, and how to stay relevant, especially in fast-changing or challenging business times. The answer is oftentimes just a little bit more cleverness...

12 Jan

Posted at 07:28h in Change Management, Business, Communications and PR, Customer Experience CX, Design Thinking, Future of Work

STOP CYBERCRIME IN ITS TRACKS Cybercrime is today’s fast-growing form of criminal activity, and the single biggest threat to organizations worldwide. But amazingly for a source of concern that strikes every 39 seconds, over 75% of companies say that they don’t have a consistent digital defense...

08 Jan

Posted at 06:36h in Associations, Customer Experience CX, Customer Service, Design Thinking, Finance and Banking, Personal Finance, Technology

As strategic consultants, we're often asked: What does it take to future-proof a business? Trade secret: Not all that much when you're willing to put yourself a more forward-thinking mindset, and consistently look for ways to invest in acquiring and deploying tomorrow's solutions today. In...

21 Nov

Posted at 07:20h in Business, Customer Experience CX, Customer Service, Finance and Banking, Leadership, Management, Marketing, Technology

Public speakers frequently give keynote speeches on topics like business leadership, change management and innovation. What they don't do as often is give you expert hints, tips, and best practices for actually attracting new customers and building your business online. So whenever we serve as...

28 Jun

Posted at 06:51h in Technology, Creativity, Customer Experience CX, Customer Service, Design Thinking, Leadership, Management, Meetings and Events

Redefining User Experience (UX): The Race to Make Technology More Human – While technology continues to get more powerful and the stuff of science fiction is already here, the future actually lies in making high-tech solutions more approachable and user-friendly more than actual high-tech advancement....