Customer Service

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

Redefining User Experience (UX): The Race to Make Technology More Human – While technology continues to get more powerful and the stuff of science fiction is already here, the future actually lies in making high-tech solutions more approachable and user-friendly more than actual high-tech advancement....