Customer Service

26 Apr

Posted at 11:57h in Communications and PR, Customer Service, Design Thinking, Digital Transformation, Diversity, Education - Schools, Colleges, University Programs

Public relations (PR) and communications have undergone massive changes in recent years, and the future of the industry looks set to be even more dynamic. As new technologies and trends emerge, working pros will need to adapt to stay relevant and effective. As a professional...

26 Apr

Posted at 11:49h in Agriculture Farming and AgTech, Alcohol and Spirits, Beauty Products Fashion and Apparel, Blockchain and Cryptocurrency, Change Management, Creativity, Customer Experience CX, Customer Service, Cybersecurity, Uncategorized

As online shopping continues to gain popularity, brick-and-mortar retailers are looking for ways to differentiate themselves and provide a unique in-store experience. Like I often tell keynote speaking audiences, the future of customer experience is therefore being shaped by several social, economic, and technological trends.Gaining...

26 Apr

Posted at 11:21h in Association Management and Leadership, Associations, Customer Experience CX, Customer Service, Social Networks and Social Media, Sustainability, Sustainability and ESG, Technology

The world of computers is continually changing and evolving, and graphics cards and GPUs (Graphics Processing Units) are no exception. With constant advancements in computing power, memory capacity, and energy efficiency, new offerings promise to revolutionize various industries, including gaming, artificial intelligence, and even quantum...

07 Apr

Posted at 07:12h in AI, Automation, and Machine Learning, Automobiles EVs and Self Driving Cars, Blockchain and Cryptocurrency, Cloud and Online Security, Creativity, Customer Experience CX, Customer Service, Cybersecurity, Technology

The role of the Chief Information Officer (CIO) is changing as we speak. As organizations become more reliant on technology to drive growth and innovation, their role has become increasingly critical, however. Noting this, we can't help but be intrigued by what the future of...

07 Apr

Posted at 07:08h in Advertising, Association Management and Leadership, Associations, Change Management, Cloud and Online Security, Creativity, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation, Diversity, Innovation, Leadership, Management, Uncategorized

As businesses continue to evolve and become more complex, the role of the CFO has also evolved. In the past, these financial leaders were primarily responsible for managing a company's finances, but today they have taken on a more strategic role. These senior leaders are...

06 Apr

Posted at 07:43h in Customer Experience CX, Customer Service, Cybersecurity, Education - Schools, Colleges, University Programs, Future Trends, Futurist, Keynote Speakers, Leadership, Management, Personal Finance

Higher education has always been a cornerstone of personal and professional development, providing individuals with the skills and knowledge needed to succeed in their chosen fields. But as you might have also noticed recently, given the rapid pace of technological advancement and changing social and...

05 Apr

Posted at 05:42h in Automobiles EVs and Self Driving Cars, Customer Experience CX, Customer Service, Design Thinking, Digital Transformation, Uncategorized

The cold chain industry is a foundational provider of services to businesses and individuals around the world, effectively ensuring the safe and efficient transport of temperature-sensitive goods, including food, pharmaceuticals, and biologics. As the global economy continues to grow, demand for cold chain logistics is...

22 Mar

Posted at 06:23h in Change Management, Cloud and Online Security, Communications and PR, Customer Experience CX, Customer Service, Cybersecurity, Healthcare and Medical, Innovation, Insurance - Home, Auto, Medical, Casualty, Property

Hospital administration is undergoing a significant transformation as the healthcare industry embraces technological advancements and adapts to changing patient needs. As we look to the future, hospital administrators must be prepared to navigate these changes to improve efficiency, reduce costs, and enhance patient care. Thinking...