Customer Service

09 Jan NEW BOOK: CUSTOMER EXPERIENCE AND CUSTOMER SERVICE

Posted at 06:00h in Change Management, Customer Experience CX, Customer Service, Futurist, Innovation, Leadership, Management, Technology

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything. Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

14 Dec CORPORATE SUSTAINABILITY AND GREEN BUSINESS

Posted at 05:22h in Design Thinking, Customer Service, Diversity, Leadership, Management, Marketing, Sustainability

How to Create a Culture of Sustainability in Your Business - We were asked to consider: Companies are moving to go greener - but how do you make the concept of sustainability stick and become a lasting watchword in a business? As we discovered, that...

13 Aug CUSTOMER EXPERIENCE (CX): BUILDING TRUST AND LOYALTY

Posted at 08:12h in Advertising, Communications and PR, Customer Experience CX, Customer Service, Digital Transformation, Diversity

Build Customer Trust and Loyalty by Enhancing User Experience – Customers are more informed, choosier, and more demanding than ever, even as trust in leading brands is being eroded and an ever-growing number of rivals are often just a click or call away. Organizations can...

03 Aug THE FUTURE OF CUSTOMER EXPERIENCE AND DESIGN THINKING

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

20 Jul THE FUTURE OF FINANCE AND BANKING

Posted at 06:04h in Associations, Customer Experience CX, Customer Service, Digital Transformation, Finance and Banking, Future of Work, Personal Finance

Topic: The Future of Banking and Finance: Reimagining Money and PaymentsScenario: The world of finance is quickly going high-tech and digital – and for tomorrow’s business, the future lies far beyond simply processing online payments. Now’s a fine time to start exploring the many ways...

08 Jul HOW CUSTOMER BEHAVIORS, SERVICE, AND EXPERIENCE ARE CHANGING

Posted at 07:19h in Customer Experience CX, Customer Service, Design Thinking, Innovation, Keynote Speakers, Marketing, Travel and Hospitality

Topic: 7 Simple Ways to Incentivize Customers and Inspire Them to Take ActionScenario: It’s hard enough for a business or brand to get noticed in an age where audiences are exposed to thousands of marketing messages with each passing day. But as tough as it...

01 Jul NEW TRAVEL AND HOSPITALITY TRENDS: 2021, 2022, AND BEYOND

Posted at 08:13h in Travel and Hospitality, Change Management, Communications and PR, Customer Experience CX, Customer Service, Technology, Training and Development

Topic: How Technology is Making Travel More Human Scenario: Biometrics (face/voice recognition and gesture-tracking technology) are making it possible to do everything from step onto a flight to check into a hotel to purchase an item from a store without having to touch anything or ever...

22 Jun REAL ESTATE KEYNOTE SPEAKER: LEADERSHIP AND INNOVATION STRATEGY

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

04 May DIVERSITY AND SUSTAINABILITY: THE INSIDE GUIDE

Posted at 07:59h in Creativity, Customer Experience CX, Customer Service, Diversity, Future Trends, Innovation, Leadership, Management

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

26 Apr CUSTOMER EXPERIENCE SPEAKER: RETHINKING CUSTOMER SERVICE

Posted at 07:00h in Customer Experience CX, Customer Service, Design Thinking, Diversity, Future of Work, Future Trends, Workforce Trends and Innovations

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...