Customer Service

17 Dec HOW IS COVID-19 CHANGING CUSTOMER BEHAVIOR?

Posted at 07:11h in Communications and PR, Advertising, Customer Experience CX, Customer Service, Technology

Market research and business intelligence can prove a powerful tool for helping you build your businesses, and stay one step ahead of changes in customer habits and shopping trends. That's because market developments and shifts in customer interests are now happening at a blistering clip....

14 Dec ADAPTING TO THE NEW NORMAL: MAKING SMARTER BUSINESS DECISIONS

Posted at 01:19h in Change Management, Creativity, Customer Service, Design Thinking, Innovation, Leadership, Management

Trade secret: You don't need leadership speakers or high-powered change management consultants on-deck to help drive positive change in your organization. In fact, if you make slight shifts in the way you think and operate, you'll already be ahead of most of the competition. True...

10 Dec DIGITAL TRANSFORMATION SPEAKERS: CUSTOMER EXPERIENCE AND DESIGN THINKING

Posted at 06:39h in Change Management, Associations, Communications and PR, Creativity, Customer Service, Design Thinking, Future of Work

Digital transformation keynote speakers are often quick to point out new technology solutions and trends that can help you build your business. But they're not always as prone to pointing out what it takes to successfully implement these advancements and manage these transitions. We've been...

01 Dec DISRUPTION SPEAKER: ACCELERATING BUSINESS GROWTH AND DIGITAL TRANSFORMATION

Posted at 01:08h in Business, Change Management, Creativity, Customer Service, Finance and Banking, Innovation, Management

The first thing disruption speakers and other keynote presenters should always be point out: It's vital to disrupt yourself before competitors do it for you. Thankfully, finding ways to innovate and outmaneuver rivals while always staying one step ahead isn't as convoluted or difficult as...

25 Nov CUSTOMER SERVICE EXPERTS: CUSTOMER EXPERIENCE MADE SIMPLE

Posted at 07:33h in Customer Service, Advertising, Communications and PR, Design Thinking, Keynote Speakers

As customer service experts and customer experience keynote speakers, we're often asked to consider how organizations and build customer loyalty and attract new audiences. The answers are far simpler than you make suspect. Often, all it takes is a slight shift in tactics, or way...

21 Nov PUBLIC SPEAKER: HOW TO FIND NEW CUSTOMERS, GET DEALS DONE ONLINE

Posted at 07:20h in Business, Customer Experience CX, Customer Service, Finance and Banking, Leadership, Management, Marketing, Technology

Public speakers frequently give keynote speeches on topics like business leadership, change management and innovation. What they don't do as often is give you expert hints, tips, and best practices for actually attracting new customers and building your business online. So whenever we serve as...

19 Nov DISRUPTION KEYNOTE SPEAKER: PIVOTING BACK TO SUCCESS

Posted at 16:32h in Associations, Advertising, Business, Communications and PR, Customer Service, Future Trends, Futurist, Innovation, Keynote Speakers, Leadership, Management, Marketing

As disruption keynote speakers, we often speak about topics like leadership, innovation, technology, and change management. But lately, we're also being asked to talk about how organizations can bounce back and quickly pivot or turn around their current strategy or operations to find success. Trade...

15 Nov HOW FUTURISTS THINK AND BUILD BUSINESS STRATEGY

Posted at 18:46h in Change Management, Creativity, Customer Service, Design Thinking, Future of Work, Future Trends, Keynote Speakers, Leadership

As a futurist keynote speaker and trends expert, I find that it's important to remind audiences up-front: Despite common misconceptions, futurists aren’t psychic, and we don’t actually predict the future for a living. Instead, we serve as market researchers and digital anthropologists of a sort....

15 Nov HOW TO BUILD AND GROW YOUR ASSOCIATION

Posted at 18:36h in Change Management, Communications and PR, Customer Service, Finance and Banking, Future of Work, Futurist, Innovation, Marketing, Personal Finance

What does it take to get a business like an association off the ground, or explore a new strategic initiative, today? Next to nothing, actually – often, you just need a few hours’ spare time and a credit card. Over a third of America is...

13 Nov BUSINESS EXPERT: SIMPLE WAYS TO GROW YOUR COMPANY

Posted at 07:24h in Advertising, Business, Communications and PR, Customer Service, Finance and Banking, Leadership, Management, Marketing

Business experts make no secret that the skills needed to succeed tomorrow will be radically different from those required to get ahead today. But finding ways to grow and build your company isn't always as challenging as you might suspect. Oftentimes, it's as easy as...