Design Thinking Consultants: Keynote Speaker Scott Steinberg

03 Aug THE FUTURE OF CUSTOMER EXPERIENCE AND DESIGN THINKING

Posted at 07:09h in Advertising, Business, Communications and PR, Creativity, Customer Experience CX, Customer Service, Design Thinking

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Executive leaders are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

08 Jul HOW CUSTOMER BEHAVIORS, SERVICE, AND EXPERIENCE ARE CHANGING

Posted at 07:19h in Customer Experience CX, Customer Service, Design Thinking, Innovation, Keynote Speakers, Marketing, Travel and Hospitality

Topic: 7 Simple Ways to Incentivize Customers and Inspire Them to Take ActionScenario: It’s hard enough for a business or brand to get noticed in an age where audiences are exposed to thousands of marketing messages with each passing day. But as tough as it...

22 Jun REAL ESTATE KEYNOTE SPEAKER: LEADERSHIP AND INNOVATION STRATEGY

Posted at 05:31h in Advertising, Business, Change Management, Communications and PR, Customer Experience CX, Customer Service, Design Thinking

Like we frequently touch on in keynote speeches and training workshops, innovation is often simpler than it seems. For example, say you’re a real estate firm hoping to compete in one of today’s most competitive and crowded markets - how would you go about standing...

15 Jun DIGITAL TRANSFORMATION: EXPERT HINTS, TIPS, NEWS INSIGHTS

Posted at 07:09h in Change Management, Business, Design Thinking, Future Trends, Innovation, Technology

Topic: Make Your Business More Data Literate Scenario: Data is currently the lifeblood of any modern organization, but studies tell us that less than 1 in 10 businesses believe that they are data literate and know what it takes to make the most of this information....

14 May REAL ESTATE INNOVATION: A STUDY IN CREATIVITY

Posted at 18:27h in Advertising, Communications and PR, Creativity, Design Thinking, Marketing, Personal Finance

Any of you loyal readers care to guess what the fastest growing industry is today in America, at least from the standpoint of new job creation. Could it be technology? Finance? Healthcare? Curiously, it turns out that the answer is actually cannabis, with the market...

26 Apr CUSTOMER EXPERIENCE SPEAKER: RETHINKING CUSTOMER SERVICE

Posted at 07:00h in Customer Experience CX, Customer Service, Design Thinking, Diversity, Future of Work, Future Trends, Workforce Trends and Innovations

Topic: Customer Experience and Design Essentials: Rethinking the Customer JourneyScenario: Business executives are often great about coming up with business ideas, but struggle to implement them in user-friendly fashion – by being clear and up-front about value propositions and features, removing friction and action steps...

09 Feb TALENT DEVELOPMENT: MANAGING TEAMS REMOTELY AND ONLINE

Posted at 05:18h in Customer Service, Design Thinking, Future of Work, Future Trends, Training and Development, Workforce Trends and Innovations

Mastering talent development and learning to remotely management teams online doesn't have to be as difficult and time-consuming as you might suspect at first. But learning to be an effective leader does require you to consider how paradigms are shifting in the wake of a...

02 Feb PUBLIC SPEAKER: HERE’S HOW TO RETHINK YOUR BUSINESS PLAN AND STRATEGY

Posted at 07:20h in Change Management, Creativity, Customer Experience CX, Customer Service, Design Thinking, Leadership

As public speakers, one of the most important points we touch on is the need to consistently reimagine and reinvent your business strategy to remain relevant. However, that often seems easier said than done. But as we're pleased to note, you don't need to wait...

12 Jan CYBERSECURITY: THE EXPERT GUIDE – NEW BOOK!

Posted at 07:28h in Change Management, Business, Communications and PR, Customer Experience CX, Design Thinking, Future of Work

STOP CYBERCRIME IN ITS TRACKS Cybercrime is today’s fast-growing form of criminal activity, and the single biggest threat to organizations worldwide. But amazingly for a source of concern that strikes every 39 seconds, over 75% of companies say that they don’t have a consistent digital defense...

08 Jan STRATEGIC CONSULTANT: HOW TO FUTURE-PROOF YOUR BUSINESS

Posted at 06:36h in Associations, Customer Experience CX, Customer Service, Design Thinking, Finance and Banking, Personal Finance, Technology

As strategic consultants, we're often asked: What does it take to future-proof a business? Trade secret: Not all that much when you're willing to put yourself a more forward-thinking mindset, and consistently look for ways to invest in acquiring and deploying tomorrow's solutions today. In...

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