Innovation

As disruption keynote speakers, we often speak about topics like leadership, innovation, technology, and change management. But lately, we're also being asked to talk about how organizations can bounce back and quickly pivot or turn around their current strategy or operations to find success. Trade...

Being customer experience (CX) keynote speakers and consultants, we find ourselves being asked more and more: What's the secret to designing a great customer experience - and taking customer service to the next level? Likewise, partners often wonder: How can you create a corporate culture...

Our live and online leadership training classes and management courses frequently remind audiences of a simple point: Tomorrow's leaders are motivated by different factors than yesterday's management teams, and the new skills needed for success (and new factors needed to attract and retain high-performing talent)...