Leadership

Customer experience (CX) isn’t just the ultimate source of competitive advantage today – in tomorrow’s increasingly hyper-competitive world, it’s everything.   Revealing how to deliver legendary customer service and design can’t-miss products, services, and solutions that stand out at a glance, Customer Experience (CX): The Ultimate Guide™...

Topic: 10 Innovative New Ways Technology Can Help You Build a Stronger BusinessScenario: Countless businesses are going digital or expanding their online presence in the wake of growing economic uncertainty. New technology tools, online services, and downloadable apps are appearing in increasing numbers that can...

Topic: There’s More to Diversity Than MulticulturalismScenario: Trade secret – diversity can be one of the ultimate sources of competitive advantage in business. But diversity is about more than multiculturalism: It’s all about appreciate the value of bringing a wide range of perspectives and ideas...

Topic: Making Change Work – How to Deal with Disruption Scenario: Disruption continues to rock the business world and reshape customer behavior in the wake of a global recession and pandemic – companies (and company leaders) are being hit with unexpected changes and sudden market...