There are many different types of innovation that organizations can pursue to help them stay competitive and meet changing customer needs. Here are 10 major categories:1. Product Innovation - The term refers to changes in the products or services a company offers. It can involve...
A skunkworks innovation outfit is a small autonomous unit within a company completely focused on developing highly experimental, potentially radical new products or services at a rapid, unhindered pace outside typical corporate bureaucracy and hierarchies.The term originated from defense contractors allowing isolated prototyping teams to...
Digital banking apps are anticipated to become central hubs managing consumers' financial lives by integrating innovative capabilities from payments to planning tools. Based on user preferences and transaction history data, they will proactively provide personalized, intelligent support comparable to a private banker.Sophisticated apps already allow...
Touchless payments have grown enormously since the COVID pandemic as consumers seek safer, more convenient checkout options. Various emerging technologies from mobile wallets to biometrics and retail tech innovations will drive massive touchless adoption over the next decade.Already, 82% of customers use touchless options and...
Open innovation is a business management model whereby companies commercialize internal and external sources of innovation beyond their traditional organizational boundaries. It contrasts closed innovation models reliant solely on internal research and development activities.The concept recognizes that useful knowledge today is widely distributed, and even...
The market's best customer journey keynote speakers are seeing no signs of incoming mail slowing down. As the world of CX grows more connected across channels, devices and business functions, top pros (who are more in-demand than ever) that work as customer journey keynote speakers...
