Customer service stands at the forefront of a revolution driven by conversational AI, automation, and new engagement channels. As customer expectations for seamless, personalized experiences continue rising across generations, brands must explore emerging technologies to balance customization with efficiency.Chatbots and virtual assistants already field millions...
The mortgage sector is poised for major changes as emerging technologies reshape borrower service models while new data and risk assessment capabilities broaden access to home financing. From instant home buying to person-to-person lending platforms, the mortgage process grows more seamless, personalized, and inclusive.Mortgages remain...
The way we access, understand, and manage credit stands to be revolutionized as emerging data sources and analytics provide more personalized risk models while startups reimagine lending. The future of credit scoring looks beyond flawed FICO models toward real-time insights and continuous evaluation.In the US,...
Computing stands at the precipice of revolution driven by specialized architectures tailored to AI workloads. The end of Moore’s Law shifts focus from smaller processes to new materials, creative designs and software efficiency to achieve massive gains in speed, capacity, and capabilities. A Cambrian explosion...
The pharmaceutical industry faces rising complexity and expectations. As development costs soar amid slowing new drug approvals, pharma must harness technology and data-driven insights to boost R&D productivity, access, and personalization.Medicine development remains high-risk and expensive, now costing an average $2.6 billion per approved drug....
Like you'd imagine, public services face growing demands for greater efficiency and personalization alongside budget constraints. Innovations in digital governance, data analytics, and customer-centric services promise to transform public service delivery while rebuilding waning trust.Governments were forced to rapidly digitize throughout the pandemic - scaling...
